This has to be some of the worst customer service I have ever experienced. The web site is very slick, and the pre-sales information is very well prepared. The product does not work, and my Wi-Fi extender (that I bought just for this purpose) didn’t even get a usable signal from 15 feet away with no obstructions. So, after long chats (and waiting a LONG time to get someone on chat in the first place), I convinced them after several conversations to give me a refund… which never came. Three weeks after they received the product back, there was no refund. I went on chat to find out why, and TWO HOURS of chatting later (after their chat system kicked me out for inactivity while THEY looked up my information), they say a refund was issued, but refused to provide any email documentation stating such. This is absolutely unacceptable. I wish I had come to this site to look at these reviews before I wasted time and money on a product that doesn’t work, and which is supported by an incompetent support staff. RUN AWAY from this company! They pretty much stole $500 from me!
In home mode, the default setup is for motion sensors to be ignored while door/window sensors will trigger the alarm to activate. This mode is obviously intended for when you're moving around inside your home but want to be protected if someone enters the house through a monitored door or window. Finally, away mode arms all sensors so that any opened monitored door or window or movement within the house will set off the alarm.

If you do have smart lights and want to control them with a contact sensor or motion detector, you will need to install separate ones in addition to Ring’s, which can make your front door look like it’s grown barnacles with all of the sensors installed. Another simple integration would be to set a smart thermostat to its away mode when the Alarm is set to away, and then switch it back to its home mode when the Alarm is disarmed, but that’s currently not possible either.


It would have been nice to see more smart-home integration between the Ring Alarm and other well-established third-party names, if only because the company has already set such a precedent for itself in this area. Buying it won't introduce any new tricks to an existing Ring doorbell, either, but if you're already in the ecosystem and you're looking to expand, this $200 starter kit is a sure fit.
Thanks!! One other question I have: my wife is due this fall and (in addition to a regular home security camera) I’m seeking a good baby video monitor, the best actually. Do you have a chart or column that compares and reviews baby video monitors? (I searched online and there’s an endless amount of options, and there’s also so many articles each one claiming this one is better or that one is better – but no one is nearly as good or trustworthy as you as far, and as far as breaking down each product and giving us the full truth and clarity there’s no equal to the job you have done! Do you have anything on this (baby video monitors)? If not yet, do you plan to? Thanks!

I tested the Spotlight Cam Wired and the Spotlight Cam Solar separately. The Wired is a great option if you have easily accessible outdoor power outlets. The 4.96-inch-by-2.72-inch-by-2.99-inch camera has a 20-foot power cable attached at the back as well as a built-in wall mount, and unlike with the battery powered models, you won’t have to worry about dead batteries or too many overcast days interrupting your surveillance. I’m guessing, however, most folks will need one of the battery-powered cameras.
Please be advised that ring products record streaming only for 2 months then they charge you 30 dollars per device. ..so really not worth it…they do not mention that on sale…to be fair the video quality is very good but battery is not as they say…easy to install but not worth it as a system ..you can’t link it to smart home systems and it does shut off a even before it gets to -20 degrees. ..was a disappointment
In terms of larger home integration, Nest is the very definition of a smart device. Its Works with Nest program automatically instructs connected products (such as smart lighting and thermostats) to perform their tasks without you having to tell them what to do. It’s an exceptionally hands-off solution, though you can still tweak it with custom preferences.
The Ring Alarm has the electronics required to do all of that now, and Harris said those features will be turned on at some point. “You’ll see all of those things,” he said. “We’ll support color-changing lights, so that in a smoke situation, the lights will turn to a darker color to make it easier to see at night. You’ll see door locks with [Z-Wave’s] S2 security that will disarm the security system when you use the keypad to unlock the door, because we know you’ve done that in a secure way.”
The abode Gateway also supports limited local functionality. This is in part thanks to the Gateway’s ability to communicate using its own proprietary protocol called abodeRF. If your internet is down, your automated rules will continue to run, assuming that the devices involved are connected to the Gateway directly and not through a third-party service like IFTTT.

Ring doesn’t offer free storage. While you will be able to see missed alerts, you won’t be able to view missed events without subscribing. The good news is that cloud storage is cheap. For $3 a month per device, you will be able to view and download up to six months of events. You will also be able to share clips, which is of vital importance if you want to use your video as evidence. If you have several Ring Cameras, you can subscribe to their Protect plan for $10 per month or $100 per year. This plan covers an unlimited number of Ring cameras and adds a lifetime product warranty. Beyond storage, all Ring features are free.


There are so many home security systems to choose from; how can you possibly narrow it down and choose just one? There are obviously pros and cons to each system, so you need to think about what’s important to you and what you most value in a home security system. There really isn’t too much known about the Ring security system just yet because it’s very new on the market. The company has made themselves known for their video doorbells, but is just starting to dabble in home security systems. You’ve probably seen the videos of attempted burglars and package stealers caught red handed with Ring doorbells. Clearly, this innovative product has worked well so far. What should you keep in mind, though, when looking at the Ring Security System?
Ring Alarm supports a sensor bypass mode, which allows you to arm the system even if one of the sensors is currently tripped. For example, if you want to arm the alarm but leave a monitored window open, the system will notify you upon arming that one of the sensors is currently faulted. You can choose to close the window to clear the sensor or bypass it, which will arm the system but not monitor that sensor until the next disarm/arm cycle.
The Alarm system does not have as many bells and whistles as Nest’s system, nor does it have some of the conveniences Nest provides. But at $199 for the starter bundle, which includes the necessary hub, a keypad, a motion detector, a contact sensor for doors or windows, and a range extender, plus $10 per month for professional monitoring, Ring’s system is significantly cheaper than Nest Secure (which was just recently reduced to $399 for its starter kit) and is one of the least expensive home security systems you can purchase.
Ring offers access to a timeline-style feature where you can view events going back six months (if you are subscribed). From the timeline, you can sort through ring events, motion events, starred events, or live view events. From the web app, you can also sort by device so that you can separate your Spotlight Cam footage from footage captured by your other devices. Right now, the feature isn’t very advanced. Soon, Ring plans to completely revamp their mobile app.
This is something we remind our four-year-old son of often, as he’s prone to leaving doors open because, well, he’s four. That means that the Disarmed mode comes in handy when he’s awake and running in and out of the house. It’s nice to have three options instead of just the typical “armed” or “disarmed” features that don’t take into account movement that is occurring just by living in the house.
I'll be the first to admit, the thought of installing the alarm system on my own was a bit scary, and I didn't know that I would be able to get it done. I'm not exactly the handiest person, and my wife doesn't like things to be messy in our brand new house. Ring does an incredible job at making the unboxing experience extremely easy by labeling everything so you exactly what goes with what. In just under 90 minutes I was able to get everything out of the box and set up, including mounting the hardware.
Nest Cam’s software (Nest Aware) can’t be beat. Better yet, they continuously launch improvements to the software for all users. One of their more recent updates granted a limited amount of free snapshot access for both Nest Cam AND Dropcam users and recently, they dropped the entry price of Nest Aware. Nest Aware comes in three flavors: 5-days for $5 a month, 10-days for $10 a month, and 30-days for $30 a month.

The caller from the monitoring service will identify themselves as being from Ring, since that’s who your business relationship is with, but they actually work for a third-party company that Ring contracts with: Rapid Response Monitoring Services. This is a common arrangement for home security systems. Nest, for example, contracts with MONI Smart Security (which is now doing business as Brinks Home Security). Alarm.com is another major third-party monitoring service.

Put whole-home security in your hands with Ring Alarm. When the system is armed, it sends instant alerts to your phone and tablet whenever doors or windows are opened and when motion is detected at home, so you can monitor your property from anywhere.  Ring Alarm is fully customizable and expands to fit any home or apartment. And with Ring Video Doorbells and Security Cameras, it lets you control your entire home security system from one simple app. 
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