Along the bottom of the screen are buttons for Event History, Device Health, Linked Chimes, Motion Settings, Motion Snooze, App Alert Tones, and Shared Users. The Event History screen offers a list of recorded activity. Tap any event to play a clip and share it with friends and family or with your neighbors by pressing the Ring Neighborhoods button. Ring Neighborhoods is a feature that lets you share recorded events with neighbors who have downloaded the app and signed up to participate. It is based on the location data entered during setup and allows you to add a comment along with your clip.
Using a Family Account, you can share access with nine other people. However, Nest’s sharing feature is problematically one-size-fits-all. All members will have full control over your account, including all cameras and connected devices such as thermostats and smoke alarms. As an example, I gave my family access to a camera placed at my grandmother’s. They can now view the camera at my grandmother’s and also the camera at my house. There is no way to limit their access. Also, they can’t set their own notification preferences, so they either have to put up with all the notifications from my house, or I have to turn off my notifications.
The Alarm system performed flawlessly. The base station chimed whenever a sensor was triggered while in Disarmed mode, and the event was added to my history log within seconds of the event. I promptly received push and email notifications whenever there was a mode change or when the base station was unplugged and switched to the cellular network while running on battery power. However, the Alarm system does not send push or email notifications when a sensor is triggered while in disarmed mode like the Vivint Smart Home system does. This may not seem like a big deal, but it's nice to know when windows and doors are being opened if you're away while other family members are home with the system disarmed.
One major issue that I have is that I don't believe there is a duress code for this system. A duress code will disarm the system but also secretly send a notification that there is a problem to the monitoring company, who will send the police. The Ring system has a way of doing this that would make it obvious to an intruder that you're letting the police know there is a problem. The panel has two buttons with red dots on them. By pressing both buttons at the same time, the system will notify the Ring monitoring center that you need assistance. The problem is that the intruder will definitely see you do this instead of entering your code to disarm the panel. I can see where this may upset the intruder. I feel like Ring needs to step up and add a duress code feature so that you can be discreet about needing help.
It doesn't work with the Amazon Cloud Cam indoor home security camera, either. Here's what a Ring spokesperson had to say about it: "Ring Alarm does not work with Amazon Cloud Cam at this time. While I can't comment on the roadmap at this time, what I can tell you is that we will make product decisions based on what will best empower Neighbors with an affordable, effective way to monitor their homes."
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You have 2 alarm modes: home and away. Using the app you get to chose which sensors will trip home mode and away mode; to be a little more specific, in the app you can select a sensor and check a box next to away and a box next to home if you want it to trip the alarm even if your alarm is active in “home mode” such as when you’re sleeping at night, where motion sensors inside won’t trip the alarm, but doors or windows opening will do so. You can also select a motion sensor and select a lower sensitivity level in case you have pets. You can do all this from the app even away from home.
The learning curve was pretty quick once I started playing around with it. Immediately following activation, Ring puts you in a seven day trial period, which is great because I set off the alarm a handful of times because I wasn't used to having it. The trial period lets you use everything the way it's intended, except that when the alarm goes off it won't alert the monitoring company. You can end the trial mode at any point if you prefer to just get right into the full monitoring services.
The Ring Doorbell Camera security system was acquired by Amazon. They currently offer doorbell cameras and exterior security lighting cameras. And according to their website product page, Ring will soon be adding indoor security and environmental protection products to their lineup as well. This is great news based on how popular their current products have become.
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