Just as heads-up, customer support from Ring was top-notch. After a week of use, I had an issue with a sensor that wasn’t communicating properly. Fortunately it didn’t trip the alarm (I say fortunate as I wouldn’t want to local police to show up for faulty sensor). A late night call to the Ring customer service, which appears to be U.S. based, helped to resolve the issue. The rep was professional and patient. All told, I’m glad I chose Ring.
The Alarm system does not have as many bells and whistles as Nest’s system, nor does it have some of the conveniences Nest provides. But at $199 for the starter bundle, which includes the necessary hub, a keypad, a motion detector, a contact sensor for doors or windows, and a range extender, plus $10 per month for professional monitoring, Ring’s system is significantly cheaper than Nest Secure (which was just recently reduced to $399 for its starter kit) and is one of the least expensive home security systems you can purchase.
Some jurisdictions require permits for monitored alarm systems, and Ring will guide you based on the address where you're using Ring Alarm. In some areas, Ring can obtain the permit on your behalf once you pay required fees, but in other jurisdictions you'll need to handle it on your own. Either way, once you have your permit, you can enter the permit number and expiration date in the Ring app to make all parties aware that your system is properly registered. My town does not require permits, so I did not need to go through this step.
So far my experience with this system has been good. I am giving this product 5 stars because of the customer service experience I had when my alarm went off and the future potential I see for the whole Ring product line. However, I would like to see a couple things addressed. 1) The app needs to be easier to use, especially the cancel option, that cancel option should be there immediately and very easy to find. 2) With my old 42$ a month system I was able to control my lights, door lock and thermostat. Please please Mr. Siminoff, can we get this feature added to the system? I think adding in those features will take this from a very good low cost option to a GREAT overall option for security and home automation.
Arlo Pro can be used outdoors only if running on battery or solar power. (While they once sold an outdoor power adapter, it is no longer available due to quality issues.) If you’re using battery power, you will have to charge your camera indoors as the included power adapter is not rated for outdoor use. Furthermore, if your battery is too cold from being outside, you might have to wait for it to warm up before you can begin to charge it. If you don’t like the sound of that, you can invest in the $59.99 Pro Charging Station and an additional rechargeable battery ($49.99). You can use the charging station to charge two batteries simultaneously so that you always have one ready to go when needed. You can also purchase the Arlo Pro UV-resistant silicone skins, which provide added protection against condensation and sun glare.
Finally, unlike abode’s base station (iota does not require Ethernet), Ethernet is not required to use Nest Secure. Nest likes to make things easy and they send everything you need, including batteries, to get your device up and running. Nest Guard ships with a 6-foot cable with a power adapter and CR123 batteries for the sensors. My system already had the batteries installed which made setup even easier.
Is the Nest Outdoor can really secure? If you have to run the cable to a power outlet, outside and clearly visible, it seems to me that more than an eye sore it’s simply insecure. Anyone could walk up and unplug it. Sure it may catch a snap of the person prior to that, or it may not if they person makes the right approach. Either way, it seems insecure to have an outdoor camera that anyone could easily take offline. Thus I wonder if the extra $ for the IQ are worth it, just for that reason vs any of the other enhancements that they market, as I agree with you those feature do not seem to be worth the large price increases (which is more than doubled).
Other Devices Image Sensor, Smart Switch, Extra Siren, Temperature, Humidity & Light Sensor, Water Leak Sensor, iota Smart Doorbell, Range Extender, Smart Deadbolt Lock (Nest x Yale) Video Doorbell (Pro, Elite, 2), Spotlight Cam, Floodlight Cam, Stick Up Cam, Chime, Chime Pro, Solar Panel, Solar Sign, Ring Beams, Smoke & CO Listener, First Alert Smoke/CO Alarm, Flood and Freeze Sensor Satellite Siren, Smart Switch, Yard Sign
Hats off to Ring for the smooth-as-silk installation process. This system was easier to set up than anything in my experience. Although there are no installation videos integrated into the app, as Ring provides with its other products, I didn’t miss them at all. The app takes you through each step with pictures and a brief explanation, just enough information so you don’t feel like you’re learning the system by rote. A printed instruction manual is also provided.
I’ve had 2 Arlo Pro cams for a few months now. They both work very well, although the false motion trips by wind or in my case a train that comes by is a bit annoying. But what I have found is that I really want a camera that is on 24/7, that I can go back and scan thru in case there’s an issue. The other thing is the delay. I had a person enter my property and the Arlo caught him just as he was almost out of the camera. A friend of mine told me to check out a FLIR camera. I don’t have a good home security system, so I would like to have something that can expand as far as needed. I can always take my Arlo to my office and use it there if I decide to switch.
Device Theft Optional Wall Mount Optional Wall Mount Screwed in using proprietary screws, Ring will replace stolen devices. Depends on the Mount – Quick Mount easier to steal, Security Mount is a more permanent solution. Easier to steal. The power adapter twists off and the Nest Cam can be removed from the magnetic base by pulling. Secure Mount (Sold Separately)
What I like is the ease of setup. Very user friendly and quality components. The battery powered cameras offer a level of flexibility that our old wired cameras did not. Video is generally good to excellent (if you have a strong wifi router) and quite simple to customize the system to your particular needs (I don’t mind lack of 3rd party integration). And the $10 monthly price for monitoring and video storage is AMAZING (was paying almost $50/mo before).
You can set motion zones for the lights, too. In this case, the app shows a graphic representation off the motion sensor’s 270-degree range, and you can define where you want movement to turn on the lights by tapping up to three preset zones and then expanding or reducing coverage in those zones using a slider. Depending on your settings, the light will stay on for one to 15 minutes.
I had a sufficiently strong signal from my router to each camera, but results will vary depending on the layout of your home. If you do see streaming issues, such as resolution deterioration or loss of signal, you might need to install the camera closer to your router or use a Wi-Fi range extender, such as the Ring Chime Pro Wi-Fi range extender ($49 at Amazon). Like its cameras, Ring’s range extender is an 802.11n device that operates on the 2.4GHz frequency band only.
The camera connects to the included wall mount using a ball socket. If you’re installing on brick or another hard surface, you’ll need to drill and insert wall anchors. If you’re installing your camera onto a wooden surface, you can use the included screws and screwdriver to secure the mount. I wasn’t sure if I wanted to keep Spotlight Cam so both options seemed like rather permanent solutions. I decided to create the most unattractive, temporary solution.
Second, Ring sells a contact sensor. The two-piece sensor can be placed on doors or windows and will notify you of open/close movements. Third, they sell a pet-friendly motion detector. Fourth, they sell a range extender. The range extender is the only sensor that requires AC power, but it also includes 24-hour battery backup. The Range Extender is used to boost the signal emitted by your Base Station to help eliminate dead zones.
I want to say first this is one of the best reviews I have ever seen. It had me reading and viewing the videos all the way to the bottom. Thanks for doing this. I am a retired policemans wife and wanted a good camera. My only problem is internet, I have,a hotspot for internet. I purchased the ring flood light and Ring customer service told me it wouldn’t work or if it did only for a few days. Well It has been a week now and still working. (not yelling) MY QUESTION IS: Does any of the above work off a hotspot wifi without a router? Since I have no router and Ring does work with hotspot. I did purchases TP Link wifi extender. The device health is Good (RSSI) 46 to 53 range. I am kinda Pretty good with technical issues, but nowhere knowledgeable as lots of people. I do work for a judge he’s an appeal judge and anything goes wrong with the computers phones or anything I take care of all of it although I am his JA which is judicial assistant I put in all the orders in issue writs and stuff like that. Thanks in advance for all your help. Also thanks so much for the review.
Ring offers access to a timeline-style feature where you can view events going back six months (if you are subscribed). From the timeline, you can sort through ring events, motion events, starred events, or live view events. From the web app, you can also sort by device so that you can separate your Spotlight Cam footage from footage captured by your other devices. Right now, the feature isn’t very advanced. Soon, Ring plans to completely revamp their mobile app.
The Ring Alarm has the electronics required to do all of that now, and Harris said those features will be turned on at some point. “You’ll see all of those things,” he said. “We’ll support color-changing lights, so that in a smoke situation, the lights will turn to a darker color to make it easier to see at night. You’ll see door locks with [Z-Wave’s] S2 security that will disarm the security system when you use the keypad to unlock the door, because we know you’ve done that in a secure way.”
By purchasing this system you’re almost certain that they will come out with upgrades and updates to this product and ways to integrate it with Alexa and smart home devices. If you encounter any kind of issues, they will have someone listen to you and actually give you a solution rather than one of these knock off Chinese products that will give you excuses for faulty behavior but not solutions.
Nest will intelligently alert you, within reason. For example, you can have the street set as a zone, but turn off notifications for the street. Nest can also tell you when it sees a person or thinks it sees a person. In fact, you can choose to only receive alerts when it sees a person, which virtually eliminates false alarms. Better still, you can turn on person detection for the entire frame or from select activity zones.
3. Both Arlo and Nest have a lag from time to time. There are moments when I pull out my phone to stream Nest and it just spins and spins. I have to hard close it and then reopen the app. When it’s working, I can usually access footage in about 4 seconds. Arlo takes about 8 seconds to wake. There is also a 4 second difference between what you see on your phone and what’s happening in real life. WiFi will really depend on the speed and quality of your internet connection at home. I would suggest performing a quick test to see your current upload/download speeds.
abode uses the abode app. If an event occurs, you will receive a notification on your phone. From the app, you can decide how to respond to events. You can review video footage, notify the police, the monitoring center, or even your family. You can also view sensor history and manage your rules. For example, you can create a “coming home” rule that turns on the lights and unlocks the door. And of course, you can use the app to arm and disarm the system.
It was 20*F outside when I installed the cam. I didn't want to be running up and down a ladder if I had problems connecting to the network. I wired the cam up with a plug (from an old, grounded extension cord) and ran the wifi setup routine at my kitchen table. I verified everything was working (including the app, motion detection, etc.) before I installed it outside.