Well, not long after the training mode came to an end, I made a bonehead mistake. I forgot to get my girlfriend set up with the App and when she came over when I wasn’t home, the alarm went off. Unfortunately, I was not able to cancel her mistake due to me fumbling with a rather clunky app interface on my phone. Luckily the Ring representative from the monitoring team called very quickly and I was able to avoid a cop showing up and a possible charge$$. My interaction with the Ring rep was fantastic. They called very quickly and the person I spoke with was extremely professional, kind and knowledgeable! They made me feel like a valued customer for sure.
The other thing of note is its lack of smart home partners. Despite being owned by Amazon, Ring's system doesn't work with Alexa or any other major smart home platforms. If you want to arm and otherwise get the status of your home security system via voice commands, the Ring Alarm Security Kit isn't the right option for you. Ring does specify in its support section that it's working on these integrations for a future release.
There is currently no support for controlling the system with voice commands, but it should come as no surprise that Ring is developing an Alexa skill. Once you can arm your security system using a voice command, you won’t want to do it any other way (disarming it that way is whole other question). Harris was slightly more circumspect about supporting Google Assistant. “We remain committed to being open to all of the different pieces that are important to our customers. We’ll continue to march down the path of trying to support everything we can.” I got a similar answer when I asked about support for Apple’s HomeKit technology: “We’ve given it a lot of time. Again, we remain focused on bringing HomeKit support across the product line, but it won’t be available at launch with the Alarm products specifically.”
The system was quite easy to install. Having six sensors to place seems like a lot, until you realize you can’t cover everything though you can certainly cover enough. I found the system to be very responsive whenever it was armed or a sensor was set off (both the app and e-mail notifications were received mere seconds after an event). This is in marked contrast to a non-Ring security camera I use to monitor the entrance that can take several minutes or longer to send me notifications. The siren too was fairly loud, as I found out one early weekend during testing.
There’s not much that can match Ring’s price point and quality. Nest Secure is an excellent system, but will set you back $399. The Abode Starter Kit is cheaper than Nest at $299, but still lacks the finesse and quality of Ring. Samsung SmartThings and ADT have partnered on a home monitoring system, but it costs $389, and several features are missing to make it an integrated, comprehensive system.
Ring Alarm hits nearly all the right notes for a basic DIY home security system. I’ve already touched on a couple of its shortcomings—including an absence of support for smart speakers—but tighter integration with Ring’s own cameras would be another welcome development. When an alarm is tripped, the cameras should begin recording to perhaps capture a glimpse of what triggered it—potentially valuable forensic evidence you could provide to the police investigating a break-in. And if Ring Alarm could control your home’s smart lighting, it could turn on all the lights if the alarm is triggered after dark, which might convince an intruder to make a hasty retreat.
However, traditional home systems typically require the assistance of a professional installer. They also mean monthly subscription fees and long-term agreements that keep you locked into their service for a certain period of time. Additionally, if you move, it’s nearly impossible to take your home security system with you, and they don’t make much sense in an apartment complex.
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Before we get ahead of ourselves, how did Ring become a giant in home security now worth over $1 Billion? They started out as 'Doorbot' and failed getting an investor on Shark Tank. While this could have been a low blow to the company, they pursued the smart doorbell camera and became the leader of it (Vivint to follow in 2nd). Richard Branson chimed in with a large investment and that really got the company going. Fast forward some years and now they are in thousands of stores and in neighborhoods across the nation.
After using Flex unplugged for a little over two weeks, the battery fell critically low before getting to the point where the camera would no longer turn on. I don’t blame this on the weather as much as I do the wind. Continued tests showed a battery life of 2-4 weeks. Per a reader request, I retested the camera in August. The weather is warmer here in August, it’s less windy, and Canary has since made several adjustments to help extend Flex’s battery life. This time, the battery lasted a full seven weeks.
Ring Chime Pro: For $49, you get a Wi-Fi extender and an indoor chime that lets you know when you have Ring notifications. This accessory is particularly useful if you have a lot of Ring devices in a larger home, as it helps you eliminate Wi-Fi dead spots that could prevent important notifications. You can change the alert tone, adjust the volume and put it on a Do Not Disturb mode. If you just want the chime capability without a Wi-Fi extender, the Ring Chime is $29.
UPDATE 16FEB2018: After two weeks, I must downgrade my review... it's become obvious that the Ring Floodlight Cam only detects motion during the day. At night, I can walk through the center of my defined motion zone, but the cam won't record until I'm within 10 feet of it. The defined zone is my driveway which is about 40 feet long and we have 3 cars. As long as the ne'er-do-wells only break into the car parked closest to the Ring cam, they will be recorded. A quick Google search for "ring cam won't detect motion at night" will yield many stories of the Ring product line failing to work in darkness. Apparently, the problem has been documented since September 2017 and Ring has failed to fix it. I must say that I'm beyond disappointed. At least I discovered this in enough time to send the cam back to Amazon for a refund.